Customer cases

Banks that did the digital leap

Two banks built dedicated digital platforms for SME and retail. Measurable results in six months. This is what's possible.

ABN
Netherlands · 2017

ABN AMRO New10

Fully digital SME lending platform launched as a separate brand by the third-largest Dutch bank.

The problem

ABN AMRO faced fintech competition and the limits of an ageing IT platform — slow, expensive and resource-heavy. Building SME lending on top of core banking would take years.

The solution

Cloud-native approach (Mambu + AWS). Composable architecture with KYC, AML and credit scoring. Loan decision under fifteen minutes, fully online.

Business model

  • → Digital loans €20K – €1M, up to 5 years
  • → Automatic credit limit "Flex"
  • → Financial analytics in personal cabinet
  • → Working capital and equipment investment
Results after 6 months
5,500+
Active clients
65%
New to ABN AMRO Group
€1B
Issued in loans
60+
NPS score
Results after 6 months
6M+
Active clients
70+
NPS score
<35%
Cost-to-income ratio
DBS
India · Indonesia · 2016

DBS Digibank

Cloud-native neobank launched by Singapore's DBS to capture the Indian and Indonesian retail market without building branches.

The problem

DBS faced an expensive branch model and growing competition from fintech super-apps in India and Indonesia. Traditional rollout would have taken five years.

The solution

Cloud-native neobank with account opening under ninety seconds. AI chatbot handling 80% of queries. Composable architecture without call centres.

Business model

  • → Free multi-currency account + debit card
  • → Up to 7% on balance, zero commission
  • → Fast unsecured loans
  • → Investments and insurance in one tap
The pattern

What worked in both cases

Two banks, two markets, six months — same playbook.

⏱️

Phased rollout

Neither bank tried a big-bang replacement of legacy. They launched a digital platform alongside existing systems and let market choose.

🧩

Composable architecture

Lego-block approach: KYC, AML, scoring, payments — each module integrable independently. No monolithic vendor.

📱

Mobile-first, AI-first

Customer experience built from scratch on modern stack. AI for support, scoring, recommendation — not bolted on later.

How PLATMA helps

Same outcomes, faster path

Traditional path

18–24 months to launch

  • → Business analysis & requirements: 12 weeks
  • → Architecture design: 8 weeks
  • → Hiring & onboarding: 16 weeks
  • → Building from scratch: 40+ weeks
  • → Integration: 20 weeks
  • → Stabilisation: 12 weeks
PLATMA path

16 weeks to pilot

  • → Deployment & setup: weeks 1–2
  • → Integration via ready connectors: weeks 3–6
  • → Process orchestration: weeks 7–12
  • → Load testing & pilot: weeks 13–16
10× faster · 5× cheaper · 100% control

Want similar results for your bank?

Our team has helped banks across MENA and Eastern Europe build their digital SME platform. Let's talk about your specific market.

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